> For the complete documentation index, see [llms.txt](https://tereatv.gitbook.io/tereatv-official-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tereatv.gitbook.io/tereatv-official-documentation/docs/buffering-troubleshooting.md).

# BUFFERING TROUBLESHOOTING

Buffering does not always mean that a service is unavailable. Home Wi-Fi, the playback device, the selected player, background downloads, and the route between the internet provider and the device can all affect playback.

Use this checklist in order. Test the same title or channel after each step so that you can identify which change helped.

## 1. Confirm the problem is reproducible

Before changing settings, note:

* the device model and operating system;
* the player or application name;
* whether the problem affects one item or everything;
* whether another device on the same network behaves differently;
* the approximate time the issue started.

A single unavailable item and a device-wide playback problem usually require different fixes.

## 2. Restart the playback path

1. Fully close the player rather than leaving it in the background.
2. Restart the streaming device.
3. Restart the modem or router and wait until the connection is stable.
4. Open the player and test again.

This clears temporary memory, network leases, and stalled player sessions without changing account details.

## 3. Compare Ethernet and Wi-Fi

Ethernet is the best comparison when it is available. If Ethernet works but Wi-Fi does not, the likely cause is the local wireless connection.

For Wi-Fi:

* move the device closer to the router;
* use the 5 GHz band at short range;
* use 2.4 GHz when the device is farther away or separated by walls;
* pause large downloads, cloud backups, and game updates;
* avoid placing the router behind a television or inside a cabinet.

Speed-test results alone do not show connection stability. Repeated drops, interference, or high latency can still interrupt playback on a fast plan.

## 4. Test a second supported player

If the account works on another device or player, the issue is probably local to the original application. Check for application updates, clear only the application's cache, and confirm that the correct login method is selected.

Do not clear application data unless you have the private activation details available, because clearing data can remove saved login information.

For device-specific setup steps, use the [official TereaTV installation guide](https://tereatv.net/install).

## 5. Check date, time, and available storage

Incorrect device time can interfere with secure connections. Set the date, time, and time zone to automatic. Keep enough free storage for application updates and temporary playback data.

Older devices may also benefit from closing unused background applications before playback.

## 6. Keep credentials private

Never post a username, password, playlist URL, EPG URL, invoice, or activation email in a public forum or GitHub issue. These details can provide access to a customer account.

If assistance is still needed, contact [official TereaTV support](https://tereatv.net/contact) and provide the device model, player name, exact error message, and the troubleshooting steps already completed. Send credentials only through the private support channel when an authorized agent specifically requests them.

## Quick diagnosis table

| Symptom                          | Useful first test                                |
| -------------------------------- | ------------------------------------------------ |
| One item does not play           | Try another item in the same player              |
| Everything buffers on one device | Restart the device and test a second player      |
| Every device buffers on Wi-Fi    | Restart the router and compare Ethernet          |
| Playback stops after an update   | Clear the player cache and restart the device    |
| Login fails on a new device      | Re-enter each field and remove accidental spaces |

Work through one change at a time. This produces a clear result and helps support resolve the remaining issue faster.


---

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