> For the complete documentation index, see [llms.txt](https://tereatv.gitbook.io/tereatv-official-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tereatv.gitbook.io/tereatv-official-documentation/faq.md).

# FAQ

## What is the official TereaTV website?

The primary public website is <https://tereatv.net/>. Always read the full hostname before entering account or payment information.

## What is the Downloader code?

The current code shown on the official installation page is **346867**. Verify current installation details at <https://tereatv.net/install> before using them.

## Where do I find my username and password?

Service access details are supplied privately after activation. Check the latest activation email and its spam or junk folder. Never request or post customer credentials in a public GitHub issue.

## Which devices are covered by the setup documentation?

The official installation guide covers Fire TV, Android TV, Android mobile devices, supported Smart TVs, iPhone and iPad, Windows, macOS, and compatible set-top boxes. Device-specific availability can change.

## How do I request a free trial?

Start from <https://tereatv.net/free-trial>. Current eligibility and activation times are shown on the official page.

## Where can I compare plans?

Use <https://tereatv.net/pricing>. Prices and availability may change, so this repository does not duplicate a permanent price table.

## How do I renew a TereaTV subscription?

Start from the same verified TereaTV customer route used for the original order. If the correct renewal option is not visible, use <https://tereatv.net/contact> and ask support to confirm the route before paying. Do not renew through an unsolicited message or a lookalike domain. See [the renewal checklist](/tereatv-official-documentation/docs/renewal.md).

## Where do I get support?

Use the official support page at <https://tereatv.net/contact>. Include the device model and exact error message, but do not post credentials.

## Does this repository contain playlists or channels?

No. It contains public documentation and official-page references only.


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